Clinique UK Smart Rewards Loyalty Program FAQs
Last updated: June, 2018
- What is Clinique Smart Rewards?
- How do I join the Clinique Smart Rewards? Does it cost anything?
- Who is eligible to join Clinique Smart Rewards?
- What am I agreeing to by joining Clinique Smart Rewards?
- What terms govern Clinique Smart Rewards?
- How does Clinique Smart Rewards work?
- What benefits do members receive?
- How do I earn points?
- How do I add points from purchases made at qualifying retailers to my Clinique Smart Rewards account?
- Why have my points disappeared?
- What is my Clinique Smart Rewards anniversary date, and where can I find it?
- Why is my current tier status not reflected by my current points?
- How do I check my account status and track my points and tier online?
- How long does it take for my purchases to accrue points to my account?
- What happens to my Clinique Smart Rewards benefits and/or points if I return a product or if an order is cancelled?
- How do I get my benefits?
- How do I receive my Birthday Gift?
- How do I get my Free Full-Size products?
- How do I complete my Complimentary Consultation online?
- How do I receive free shipping on clinique.co.uk?
- What are Early Access and Preview benefits?
- Can I return a product that I received as a reward from Clinique Smart Rewards or exchange it for money?
- Do my points and points benefits expire?
- Do my tier status and tier benefits expire?
- Does my Clinique Smart Rewards membership ever expire?
- Can Clinique Smart Rewards be terminated?
- Can my membership in Clinique Smart Rewards be terminated?
- What happens to any rewards I have earned if my membership in Clinique Smart Rewards is terminated or expires?
- How do I terminate my Clinique Smart Rewards membership if I no longer wish to participate?
- How do I update, modify or withdraw my account information?
- What do I do if I believe that a purchase or other Clinique Smart Rewards activity was not properly credited to my account?
- What do I do if I forget my password?
- May I share my account and/or Clinique Smart Rewards points and benefits with someone else?
- Are there any limitations on the number of purchases or activities that are eligible for Clinique Smart Rewards and/or points and benefits?
- Are there any limitations on the number or types of benefits I may receive or earn in any given tier or at any given number/level of points?
- Do my points and benefits have any cash value?
- How do I manage my Clinique email communications?
- Who operates the Clinique Smart Reward Loyalty Program and how do I contact you?
What is Clinique Smart Rewards?
If you love glowing skin and irresistible makeup, Clinique Smart Rewards is a way to enjoy more of what you love. Your smart beauty perks start the moment you join with 10% off your first purchase. The more points you collect, the more we shower you with rewards—exclusive gifts, treats and experiences custom-fit for your skin, your needs, your heart’s desires.
How do I join the Clinique Smart Rewards? Does it cost anything?
You can join the Clinique Smart Rewards Loyalty Program by signing up at clinique.co.uk and following the prompts to register. In order to sign up, you must provide your name and email address and create a password. There is no cost to join.
Who is eligible to join Clinique Smart Rewards?
The Clinique Smart Rewards Loyalty Program is available to individuals who are legal residents of the United Kingdom and are at least the age of majority in their jurisdiction of residence and who provide and maintain a valid email address. Employees of The Estée Lauder Companies and individuals employed by our business partners or vendors are eligible for membership for personal use only, but may be excluded from certain program benefits in our sole but reasonable discretion. The Clinique Smart Rewards Loyalty Program may not be used for any business or commercial purpose and we may refuse to create an account for any reason.
What am I agreeing to by joining Clinique Smart Rewards?
By becoming a Clinique Smart Rewards member, you agree that you have read, understood and agree to be bound by the Clinique Smart Rewards: Terms and Conditions of Participation and by the website Terms and Conditions and by any changes or modifications we may make. You also acknowledge and understand that the processing of your personal data will be in accordance with our Privacy Policy.
What terms govern Clinique Smart Rewards?
Please refer to the Clinique Smart Rewards: Terms & Conditions of Participation for the full list of program terms.
How does Clinique Smart Rewards work?
Clinique Smart Rewards is a loyalty program that rewards customers for purchasing Clinique products and participating in pre-defined brand experiences on clinique.co.uk. It is a tier-based program determined by the number of points a member has earned within a single year on eligible purchases and through qualifying activities, beginning on the date when you enroll. There are 3 tiers with associated benefits:
- Tier 1, Smart 0 – 75 points
- Tier 2, Brilliant 76 – 200 points
- Tier 3, Genius 201+ points
When you join, you’ll automatically be placed in Tier 1, Smart and be eligible for all the benefits Smart members receive. Once you earn at least 76 points in your first year, you’ll be automatically moved up to Tier 2, Brilliant. If you earn 201 points or more in your first year, you’ll qualify for Tier 3, Genius.
Your status in a particular tier is good for the remainder of the year in which you first qualify for that tier and for the following full year. After that, you’ll need to earn enough points to qualify for a particular tier. For example, if you qualify for Tier 2, Brilliant, in your first year, you’ll will move from Tier 1, Smart to Tier 2, Brilliant for the remainder of your first year and will retain Tier 2, Brilliant status during your entire second year. But, if you earn less than 76 points on eligible purchases during your second year, you’ll drop back down to Tier 1, Smart status on your second anniversary date.
The higher the tier, the better the benefits.
What benefits do members receive?
As a member, you earn points that determine your points benefits plus your tier status and tier benefits.
Points Benefits: At different point levels, you will be able to redeem your points for rewards that can be used in conjunction with a purchase on clinique.co.uk. These rewards are based on the total number of points you have accumulated in a single year as listed below. You may redeem one reward per transaction on clinique.co.uk. You must redeem your available points prior to your anniversary date, or the available rewards will expire. On your anniversary date, your points reset to 0 and you start accumulating new points and earning new rewards.
- Free deluxe sample with purchase (valid at 50 points)
- Free full-size product with purchase (valid at 100 points)
- Free full-size Gift With Purchase product assortment with purchase (valid at 300 points)
Tier Benefits: Certain benefits are based on tier achieved and you are eligible for these benefits while you are in that tier regardless of the number of points you currently have. Tier benefits can only be redeemed on clinique.co.uk with the exception of exclusive invitations to in-store member events and VIP events or as otherwise noted. On your anniversary date, even though your points reset to zero, your initial tier status for the year is determined by the total number of points you earned in the prior year.
Tier 1, Smart: 0–75 points
- Deluxe Birthday Sample (with purchase, valid once per year)
- 10% off one order (offer only available one time for new members only)
- Free samples at checkout with every purchase
- Free Standard Delivery (to addresses in the UK, with a purchase on the Site)
- Complimentary Online Consultation
Tier 2, Brilliant: 76–200 points
- All Tier 1 benefits
- 15% of one order (offer only valid one time while in Tier 2)
- Free Next Day Delivery on one order (to addresses in the UK, with a purchase on the Site; offer only valid one time while in Tier 2)
- Early access to new products & launches
- Exclusive double points events
Tier 3, Genius: 201 points and above
- All Tier 1 and Tier 2 benefits
- Full-size product birthday gift (with purchase, valid once per year)*
- Free Next Day Delivery (to addresses in the UK, with a purchase on the Site)
- Entry to our Surprise & Delight programme
How do I earn points?
To earn points, you must be enrolled in the Clinique Smart Rewards Loyalty Program and be signed into your account at the time of purchase. Clinique Smart Rewards members receive 1 point for every £1 spent on eligible purchases on clinique.co.uk.* Eligible purchases include regular priced merchandise and exclude sale or promotional items, gift cards, applicable taxes, fees, discounts, and delivery charges, and/or other excluded charges specified by us from time-to-time.
Currently, Clinique Smart Rewards Loyalty Program is only for online purchases and does not allow members to receive points or benefits from purchases made at department stores, specialty stores or retail stores – even if they are stores owned by us. Purchases made outside of the United Kingdom are also not eligible for Clinique Smart Rewards Loyalty Program. If this changes, we will update our Clinique Smart Rewards: Terms and Conditions of Participation and inform you accordingly.
In addition to these purchases, here are more ways to earn points at clinique.co.uk**:
- Earn points for enrolling in the Clinique Smart Rewards Loyalty Program (one time only).
- Earn points for completing the Foundation Finder (one time only).
*All points are pending until your order ships, at which time they are fully matured.
**To earn points, please check to make sure you are a Clinique Smart Rewards member and you have logged into your account before completing the actions above. The number of points, if any, awarded for each action is determined by Clinique in its sole but reasonable discretion and in all cases subject to a maximum number of points earned for each action per year.
Why have my points disappeared?
When you redeem your points for product rewards, the available points in your account will decrease based on the amount of points you redeemed.
Points are valid for one year from your Clinique Smart Rewards “anniversary date” (this is the anniversary of the date you enrolled in the Clinique Smart Rewards Loyalty Program). On your anniversary date each year, your available points expire and reset to zero and you start accumulating new points to redeem for new rewards.
On your anniversary date, even though your points reset to zero, your tier status is determined by the number of points accumulated in the immediately preceding year.
Your points may have also disappeared if we have excluded you from or discontinued your participation in the Clinique Smart Rewards Loyalty Program. Please see the Clinique Smart Rewards: Terms and Conditions of Participation or contact Customer Service at infocl@clinique.co.uk or by calling +44 808 281 0226 (from within the UK).
What is my Clinique Smart Rewards anniversary date, and where can I find it?
This is the anniversary of the date when you enrolled in the Clinique Smart Rewards Loyalty Program, and it occurs on a 12-month cycle. For example, if you joined Clinique Smart Rewards on November 15, 2016, your anniversary date would be November 15, 2017, and every November 15 of each year thereafter.
Your anniversary date is shown in your Clinique Smart Rewards account page.
Why is my current tier status not reflected by my current points?
In year one of your Clinique Smart Rewards membership, your tier status is determined by the points you accumulate during that first year. After year one on your anniversary date, your points reset to zero, and you can start earning points benefits again. While your points decrease when you redeem them for points benefits and reset each year on your anniversary date, your initial tier status for the year is determined by the points you accumulated during the prior year of membership, and you are eligible for those tier benefits regardless of the number of points you have.
How do I check my account status and track my points and tier online?
How long does it take for my purchases to accrue points to my account?
It may take up to 48-72 hours from the time your order ships for eligible purchases to post to your account. It may also take up to 7 days for points for other Clinique Smart Rewards activities to post to your account. If points have not been credited to your account within 14 days, please contact Customer Service at infocl@clinique.co.uk or by calling +44 808 281 0226 (from within the UK).
What happens to my Clinique Smart Rewards benefits and/or points if I return a product or if an order is cancelled?
Any product that is returned or any order that is cancelled will reverse the points you received from that purchase. If you moved up to a new tier on that order, your tier will also be adjusted accordingly.
If it is found that an order is obtained through fraudulent or other activity that violates the Clinique Smart Rewards: Terms and Conditions of Participation, those accumulated points and your change in tier status, if applicable, will also be reversed
How do I get my benefits?
Your Clinique Smart Rewards offers and rewards can be redeemed on www.clinique.co.uk. To redeem offers and rewards, you must have accumulated the minimum number of points as established by us for a particular reward and make an additional purchase of products at the time that you redeem your points. Product rewards and samples are shipped with product purchases ONLY. Points may never be redeemed for cash. You will find your eligible offers and rewards (with offer codes if applicable) listed in your personal account. Qualifying members will receive email invitations when event rewards are available if they have consented to receiving such communication and have not opted-out of receiving Clinique Smart Rewards Loyalty Program emails.
Rewards can only be redeemed when making a purchase on clinique.co.uk except for invitations to special online events, in-store member events, and VIP member events. You must be logged in to your Clinique Smart Rewards account to use your benefits.
Offers and rewards are available while supplies last and substitutions made by us in our sole discretion may occur. If your online order is not completed for any reason, any offers or rewards will be removed from your shopping basket and may no longer be available. You are not required to redeem points. We are unable to reship offers or rewards if they arrive damaged, if you received the wrong one or if one is missing from your order. In the event an offer or reward arrives damaged, you received the wrong one, or one is missing from your order, please contact Customer Service at infocl@clinique.co.uk or by calling +44 808 281 0226 (from within the UK).
How do I receive my Birthday Gift?
During the month of your birthday, you can redeem your Birthday Gift on clinique.co.uk by making a purchase and applying your offer at checkout. You will receive notice of your birthday offer and your offer code via email if your birthday is provided in your account profile and if you have consented to receiving Smart Rewards UK loyalty email communication. Birthday gifts must be redeemed within 30 days from your birthday. You must be logged into your Clinique Smart Rewards account to redeem your birthday gift. There is a limit of one Birthday Gift per member per year and Birthday Gifts cannot be transferred, delayed, exchanged or returned.
How do I get my Free Full-Size products?
At certain point levels (100 points and 300 points), you are eligible to select a Free Full-Size product points benefit (in addition to any other tier benefits) from the assortment determined by us with a purchase on clinique.co.uk. To redeem your points, log into your Clinique Smart Rewards account and choose one of the eligible products on your account page and add it to your bag. If you do not redeem your available points before your anniversary date, your points will expire. Product rewards are subject to availability and cannot be exchanged or returned for points, another product or a monetary refund.
How do I complete my Complimentary Consultation online?
Visit Talk to an Online Consultant at clinique.co.uk and initiate a Live Chat session.
How do I receive free shipping on clinique.co.uk?
- Standard delivery to addresses in the UK is complimentary for all Clinique Smart Rewards members. You must select “Free Standard Delivery 2-5 days" at checkout and be logged into your Clinique Smart Rewards account.
- Free Next Day and/or Saturday Delivery to addresses in the UK is complimentary for Clinique Smart Rewards members in Tier 3, Genius only. You must select “Free Next Day Delivery” at checkout and be logged into your Clinique Smart Rewards account.
- Tier 2, Brilliant members are eligible for a one-time complimentary use of Free Next Day and/or Saturday Delivery to addresses in the UK with a purchase on clinique.co.uk.You can unlock this reward by logging into your Clinique Smart Rewards account online. To receive it, choose “Redeem Next Day Shipping” on your Clinique Smart Rewards account page and add it to your bag. If not used before your anniversary date, this offer will expire.
What are Early Access and Preview benefits?
From time to time, Clinique Smart Rewards members will be offered early access to shop select products before they are offered for sale to the general public. Qualifying members will receive email invitations when these offers are made available if they have consented to receiving such communications and have not chosen to opt-out of receiving Clinique Smart Rewards Loyalty Program emails. Members must login to their accounts to redeem this benefit. These offers are available for a limited time and while supplies last.
Do my tier status and tier benefits expire?
Tier benefits are valid for as long as you are in a specific tier. If you move down a tier, your benefits change accordingly.
On your anniversary date each year your points reset to zero, and you can start earning points benefits again. While your points reset each year on your anniversary date, your tier status is determined by the number of points you earned during the prior year of membership, regardless of how many points you redeemed. Your status in a particular tier is good for the year in which you qualify for that tier and the following full year. After that, you’ll need to earn enough points to qualify for that tier each year thereafter. For example, if you qualify for Tier 2, Brilliant, during your first year, you’ll maintain Brilliant status during your second year. But, if you earn less than 76 points on eligible purchases during your second year, you’ll drop back down to Tier 1, Smart status at the onset of your third year.
Does my Clinique Smart Rewards membership ever expire?
To keep your account active you must log in to your Clinique Smart Rewards account and make a purchase within 24 months. Membership will expire if a member is inactive for a period of 24 months or more.
We also reserve the right to exclude you from or discontinue your participation in the Clinique Smart Rewards Loyalty Program. Please see the Clinique Smart Rewards: Terms and Conditions of Participation.
Can Clinique Smart Rewards be terminated?
Except where prohibited by applicable law, we may, in our sole discretion, cancel, modify, restrict or terminate the Clinique Smart Rewards Loyalty Program or any aspect or feature of this loyalty program at any time by updating the Clinique Smart Rewards: Terms and Conditions of Participation., even though such changes may affect the value of points and benefits already accumulated or earned and/or the ability to redeem accumulated points and benefits. If the Program is terminated, your rewards, benefits and/or points will automatically expire on the effective date of the termination of the Program and can no longer be used after that date. We also reserve the right to exclude you from or discontinue your participation in Clinique Smart Rewards for any or no reason. Please see the Clinique Smart Rewards: Terms and Conditions of Participation..
Can my membership in Clinique Smart Rewards be terminated?
You may cancel your membership in Clinique Smart Rewards Program at any time. Simply log in to your account and click on ["cancel membership" which is located at [insert location] of the Site] to terminate your membership or contact Customer Service at infocl@clinique.co.uk or by calling +44 808 281 0226 (from within the UK). If you cancel your membership, you will automatically lose all accumulated points, benefits and tier status and no longer receive Clinique Smart Rewards Loyalty Program emails.
Clinique in its sole but reasonable discretion, can terminate any member for any reason including, but not limited to, any failure to comply with the Clinique Smart Rewards: Terms and Conditions of Participation. and/or our website Terms and Conditions or any inappropriate, misleading or abusive behavior.
What happens to any rewards I have earned if my membership in Clinique Smart Rewards is terminated or expires?
How do I terminate my Clinique Smart Rewards membership if I no longer wish to participate?
If you decide you no longer want to be a part of the Clinique Smart Rewards Loyalty Program, you may cancel your membership in the Clinique Smart Rewards Program at any time by logging in to your account on the Site and clicking on ["cancel membership" which is located at [insert location] of the Site] to terminate your membership of the Clinique Smart Rewards Program at infocl@clinique.co.uk or by calling +44 808 281 0226 (from within the UK). If you cancel your membership, you will automatically lose all accumulated points, benefits and tier status and no longer receive Program related emails.
How do I update, modify or withdraw my account information?
You can update your information by visiting your account online at clinique.co.uk. You have the right to request access to and rectification or erasure of the personal data we maintain about you, or to request the restriction of our use of this information, as appropriate from your account or by contacting Customer Service at infocl@clinique.co.uk or by calling +44 808 281 0226 (from within the UK). For more information, see the Clinique Smart Rewards: Terms and Conditions of Participation. and our Privacy Policy.
What do I do if I believe that a purchase or other Clinique Smart Rewards activity was not properly credited to my account?
If you have questions related to your membership account, please contact Customer Service at infocl@clinique.co.uk or by calling +44 808 281 0226 (from within the UK).
What do I do if I forget my password?
You can reset your password on clinique.co.uk by selecting ‘Forgot My Password’ at the login page.
May I share my account and/or Clinique Smart Rewards points and benefits with someone else?
No. Neither accounts nor Clinique Smart Rewards points and benefits may be transferred, shared or combined. Only the member paying for the products may accumulate points and benefits. We reserve the right to monitor the number of accounts per household and refuse, merge or close additional or duplicate accounts at any time. Your account information (including security details) are confidential and should not be shared with any other person.
Are there any limitations on the number of purchases or activities that are eligible for Clinique Smart Rewards and/or points and benefits?
Are there any limitations on the number or types of benefits I may receive or earn in any given tier or at any given number/level of points?
Do my points and benefits have any cash value?
How do I manage my Clinique email communications?
We will only send you marketing emails where you have consented to receiving them and have not opted out of receiving them. If you have consented, you can opt out of receiving Clinique marketing emails or Clinique Smart Rewards Loyalty marketing emails at any time by (i) clicking on the unsubscribe link at the bottom of each email communication, or (ii) contacting our Customer Service at infocl@clinique.co.uk or by calling +44 808 281 0226 (from within the UK). Please see our Privacy Policy for more information on managing your email preferences. Clinique emails provide you with news on the latest looks, launches, tips, trends, offers and more. If you opt-out of Clinique Smart Rewards Loyalty marketing emails, you may no longer receive emails regarding the program benefits or rewards that may be available to you and this information will only be available through your account or by contacting Customer Service at infocl@clinique.co.uk or by calling +44 808 281 0226 (from within the UK).
Who operates the Clinique Smart Reward Loyalty Program and how do I contact you?
Estée Lauder Cosmetics Limited
Registered office: One Fitzroy, 6 Mortimer Street, London W1T 3JJ
Registered in England registration number 00659213
VAT no: 193-0816-58
Telephone: +44 808 281 0226 (from within the UK)
Email: infocl@clinique.co.uk
Still have questions? Please contact our Customer Service at infocl@clinique.co.ukor call +44 808 281 0226 from within the UK.