Frequently Asked Questions
Can I return an item purchased in a store to Clinique.com.hk?
Returns or exchanges for purchases made in an Clinique retail store or department store counter location may not be returned to clinique.com.hk. If the item you wish to return was not purchased through clinique.com.hk, we recommend returning to the place of purchase for resolution.
Can I return an online purchase to a store?
Returns or exchanges for purchases made online may not be accepted for return or exchange at an Clinique Counter. At clinique.com.hk, we offer a hassle-free return policy for purchases made online. If for any reason you are not satisfied with your clinique.com.hk purchase, we will be happy to exchange the item or issue a refund upon its return. To view our return and exchange policy, visit our Online Consumer care center or Contact Us.
Do you accept international orders?
Is it safe to use my credit card?
At clinique.com.hk, we understand how important security is to you. When you order online with us, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. To find out more about SSL encryption software please go to: http://www.netscape.com/security/techbriefs/ssl.html?cp=sciln. In order for encryption to take place, your browser must have the SSL protocol.
The following browsers have this software:
Internet Explorer 6.0 or higher
Firefox 1.0.4 or higher
Safari (MAC Only)
My internet service provider filters unwanted email and spam. Could these filters block email that I wish to receive?
Yes, they may. Spam filters can restrict wanted email as well as unwanted email. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. Many email programs allow you to designate messages from clinique.com.hk as legitimate email, ensuring that all future correspondence regarding your clinique.com.hk order will be accepted. If you have further questions, please contact us at email@example.com.
How do I change or cancel my order?
Why is my favorite product discontinued? Can I still purchase it?
Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. We are happy to assist in finding you a new alternate favorite.
Are the online offers applicable in stores and counters?
Do I gain membership points when I purchase products online?
How to know if my order has been received?
How to use the discount codes?
Exclusive offers are updated frequently on our online site. Once your purchase meets a certain criteria, you may apply discount codes to get free gifts. To use a discount code, you may enter the code on the right of Shopping Bag page or Checkout page. Enter the code in the box and click ‘APPLY CODE’. Note that some promotions are not applicable to gift set purchases. Should you have any inquiries, please our Consumer care advisor via firstname.lastname@example.org or at 31014913 (Monday to Friday 9am-6pm).
What should I do if the product I want to buy is out of stock?
You may click ‘Notify Me’ on the product page and submit your email address. Once the product is available, we will send you an email notification.
Why is my credit card declined?
- The card may have expired. Please check if your card is still valid.
- You may have reached your credit limit. Please contact your bank.
- The information you entered might be incorrect. Please check that all the required fields were filled in correctly.
What shall I do if my payment is declined?
Please contact your bank or credit card company first. Authorization is between our banking provider and your financial institution. However, if you encounter any further difficulties or have any additional questions, please contact our Consumer care advisor via email email@example.com or at 31014913 (Monday to Friday 9am-6pm).