Returns or exchanges for purchases made in an Clinique retail store or department store counter location may not be returned to clinique.com.hk. If the item you wish to return was not purchased through clinique.com.hk, we recommend returning to the place of purchase for resolution.

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Returns or exchanges for purchases made online may not be accepted for return or exchange at an Clinique Counter. At clinique.com.hk, we offer a hassle-free return policy for purchases made online. If for any reason you are not satisfied with your clinique.com.hk purchase, we will be happy to exchange the item or issue a refund upon its return. To view our return and exchange policy, visit our Online Consumer care center or Contact Us.

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For information on a specific order you've already placed, click here to sign in and check your Order Status.

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We currently accept orders for delivery within Hong Kong only. We apologize for any inconvenience.

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At clinique.com.hk, we understand how important security is to you. When you order online with us, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. To find out more about SSL encryption software please go to: http://www.netscape.com/security/techbriefs/ssl.html?cp=sciln. In order for encryption to take place, your browser must have the SSL protocol.

The following browsers have this software:

Internet Explorer 6.0 or higher

Firefox 1.0.4 or higher

Safari (MAC Only)

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Yes, they may. Spam filters can restrict wanted email as well as unwanted email. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. Many email programs allow you to designate messages from clinique.com.hk as legitimate email, ensuring that all future correspondence regarding your clinique.com.hk order will be accepted. If you have further questions, please contact us at cs@hk.clinique.com.

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You can access your order status by signing in and viewing in your account. You may also reach us via email cs@hk.clinique.com or call 31014913 (Monday to Friday 9AM – 6PM).

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Once your order has been processed, we’re unable to combine or add an item to an existing order. If you would like to cancel your order, please contact our Consumer Care Centre. If your order has been shipped, please refer to Returns or contact our Consumer Care Centre.

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Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. We are happy to assist in finding you a new alternate favorite.

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The offers are exclusively for Online purchases. They are not available in stores and counters.

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Membership points program is yet to be available. Purchases made online are not calculated as store membership points.

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Once your payment is confirmed to be successful, you will receive an Order Confirmation Email. You may also login to ‘My Account’ to view the order status.

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Exclusive offers are updated frequently on our online site. Once your purchase meets a certain criteria, you may apply discount codes to get free gifts. To use a discount code, you may enter the code on the right of Shopping Bag page or Checkout page. Enter the code in the box and click ‘APPLY CODE’. Note that some promotions are not applicable to gift set purchases. Should you have any inquiries, please our Consumer care advisor via cs@hk.clinique.com or at 31014913 (Monday to Friday 9am-6pm).

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You may click ‘Notify Me’ on the product page and submit your email address. Once the product is available, we will send you an email notification.

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Please email cs@hk.clinique.com to contact our Consumer care advisor directly.

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Your credit card may be declined for any of the following reasons:

- The card may have expired. Please check if your card is still valid.

- You may have reached your credit limit. Please contact your bank.

- The information you entered might be incorrect. Please check that all the required fields were filled in correctly.

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If you are sure you have entered all correct information but cannot complete the checkout process, please contact our Consumer care advisor via cs@hk.clinique.com or at 31014913 (Monday to Friday 9am-6pm).

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Please contact your bank or credit card company first. Authorization is between our banking provider and your financial institution. However, if you encounter any further difficulties or have any additional questions, please contact our Consumer care advisor via email cs@hk.clinique.com or at 31014913 (Monday to Friday 9am-6pm).

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To purchase Clinique products, you can shop online right here at clinique.com.hk. If you would like to visit a Clinique Counter near you in Hong Kong, SAR of China, click here to visit our Store Locator.

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