With the exception of specifically listed promotions on the website, Clinique delivery policy is listed below.
• Free shipping with every order over HK$500 (after discount).
• HK$30 delivery fee will be charged for order below HK$500 (after discount).
We offer the following delivery services (Hong Kong, SAR of China only):
• Standard Delivery Service
• SF Express Locker
Standard Delivery Service
Areas in service
Standard Delivery Service is available within Hong Kong Island, Kowloon, New Territories and Outlying Islands.
This service is NOT available in specified areas, including but not limited to: Big Wave Bay, Lo Wu, Tai O Island, Siu Ho Wan and Po Toi Islands.
P.O Box is not accepted as shipping address.
Orders will be delivered to the address provided by customer when placing their order. An order can be delivered to one address only.
If customer requires sending orders to multiple addresses, customer needs to place a separate order for each address.
Shipping days and schedules
The shipment will be ready in 1-2 business days upon confirmation of payment.
This might vary depending on stock availability.
Under normal circumstances, shipment will arrive at the shipping address in 2-3 business days. For remote areas, it might take 3-4 business days.
Delivery service is not available on Sundays and Public Holidays.
Delivery Schedule (in exception of Outlying Islands. Please refer to ‘Outlying Islands Delivery Schedule’) :
Mondays to Saturdays 09:00 – 19:00
Sundays and Public Holidays Closed
Outlying Islands Delivery Schedule:
Mondays and Thursdays 14:00 - 18:00
Tuesdays and Fridays 14:00 - 18:00
Wednesdays and Saturdays 14:00 - 18:00
Shipment tracking/ change of shipping address
Once the order is shipped out, the Waybill number can be obtained in ‘My Account My Orders’.
Please contact SF Express to track your shipment.
Once the order is shipped out, any changes in the address shall be arranged with SF Express by contacting their Customer Service directly. Any incurred expenses shall be borne by the customer.
If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact SF Express directly in order to make further arrangements. If the delivery cannot be reached multiple times within 14 business days, your order will be cancelled and refund will be initiated within 10 business days. The time to post a credit to your account is determined by the issuing bank. Please contact your own issuing banks for details.
SF Express Lockers
Orders can be delivered to SF Express Lockers selected by customer at checkout.
The Hong Kong, SAR of China phone number (+852) entered should be able to receive SMS notifications.
The shipment will be ready in 1-2 business days upon confirmation of payment. This might vary depending on stock availability.
Under normal circumstances, shipment will arrive at the shipping address in 2-3 business days. Customer will receive an SMS notification with the locker PIN upon delivery.
Customer should retrieve their order from the selected locker.
The item must be picked up within 30 hours of SMS notification. Should there be any difficulties, please directly contact SF Express Customer Service Hotline at 2730 0273.
From 16 November 2020 and onwards, for parcel collected from ‘Hot’ EF Lockers after the first 24 hours upon the system initiating parcel collection SMS message, an accumulative fee will be charged by SF Express for every 24-hour as a unit thereafter. SF Express may update charges and Terms Conditions, please visit SF Express official website or contact SF customer service hotline for details.
SF Express will update the list of ‘Hot’ and ‘Regular’ EF Lockers on a regular basis.
SF Express Customer Service Hotline and Office Hours
Hotline: 2730 0273
Mondays to Fridays 08:00 - 20:30
Saturdays, Sundays and Public Holidays 08:00 - 20:00