Orders are processed and shipped on business days only (Monday through Friday, excluding Holidays)
Orders placed on Holidays or Weekend Days will be processed the following business day
Orders with Standard Service are processed within 1 - 2 business days
We're sorry. We are currently unable to accept orders that are shipped to destinations outside Hong Kong, SAR of China. To find Clinique products near you visit our International Store Locator.
We must limit orders to 8 of any single item, with a maximum purchase of 14 items per order. In addition, we must also limit orders to no more than three (3) orders per customer per day.If you have any questions, please contact us and we will be happy to assist.
If you would like to cancel an online order after it has been placed, please contact us by email cs@hk.clinique.com. We will do our best to accommodate your request. Once an order is processing, we regret that it cannot be changed or cancelled.
Occasionally, orders or parts of an order are cancelled for various reasons. Some reasons are:
Item(s) are not available
Difficulty in processing payment information.
Cannot ship to the address provided
A duplicate order was placed
By customer request
Purchase limits have been exceeded
If your order is cancelled, you will receive an email notice to advise you of the cancellation. You will not be billed for any cancelled items. If you have questions about a cancelled order, please contact our customer service at 31014913 or via cs@hk.clinique.com .
